Refund Policy
Order Cancellation
We support order cancellation within 24 hours of payment. To cancel an order, please contact us at support@yourstore.com before the order is shipped, and we will cancel it for you. Your full refund will be processed within 2-4 business days, and the funds will be automatically returned to your original payment account.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee (calculated from the date of delivery). As long as the product remains brand new, unused, uninstalled, and in resalable condition, with all original packaging, accessories, labels, and instruction manuals intact, you are entitled to request a full refund. This refund policy applies to products purchased directly from our official website.
The following situations are NOT eligible for a refund:
• Products determined to be intentionally damaged, poorly maintained, or returned in a non-resalable condition.
• Products that have been used, installed, drilled, cut, or worn (such as drill bits, grinding wheels, saw blades, and other consumable tools).
• Products with severely damaged packaging, missing accessories, or illegible serial numbers due to customer negligence.
• Products for which valid proof of purchase (order number, receipt, or invoice) cannot be provided.
• Return requests exceeding the 30-day refund window (calculated from the date of delivery).
• Custom-made, personalized, or specially ordered hardware / home improvement products.
How to Request a Refund?
Please email us at support@yourstore.com to initiate a return. Be sure to include your name, order number, and reason for the return. Once your return request is approved, we will provide you with the return address and relevant instructions.
For more information on returns, please visit our "Returns & Exchanges" page.
We will process your refund as soon as we receive your returned item.
Refund Process:
All returned items will be inspected upon arrival at our warehouse. If damage is found due to improper packaging by the customer during transit, your refund amount will be reduced accordingly. If severe damage caused by improper packaging renders the item unfit for resale, we may be unable to issue a refund.
Please note that the return process involves multiple steps, and we ask for your patience. Typically, it takes approximately 5 to 7 business days from the date the item arrives at our warehouse to complete the return inspection, quality check, restocking, and refund to the original payment method.
Orders paid by credit card or PayPal will be refunded to the same payment method. Credit card and PayPal refunds usually take 5-10 business days to appear in your account, though the exact timing may vary depending on the issuing bank or payment platform.
Note:
For items that arrive damaged, defective, or incorrectly shipped, you must provide clear photos or videos within 48 hours of delivery to substantiate the condition of the product. If the customer refuses or fails to provide photo/video evidence of the claimed damage or defect, this will affect the refund amount, and the customer may be responsible for the return shipping cost.
Return Shipping Costs
• For returns due to product quality issues or errors on our part (wrong item shipped), the return shipping cost will be covered by us.
• For returns due to customer preference (e.g., dislike, wrong model selected, size mismatch), the return shipping cost will be borne by the customer. Large home improvement or heavy tool items may incur significant return shipping fees; please carefully verify specifications and dimensions before placing your order.