Returns & Exchanges Policy
Return Window
If you change your mind after receiving your order, you may request a return within 30 days (calculated from the date of delivery).
Order Cancellation
We support order cancellation within 24 hours of payment. If a customer contacts us to request cancellation before the order is shipped, we will cancel it and issue a full refund.
How to Request a Return
Please email support@yourstore.com to initiate a return. Be sure to include your name, order number, and reason for the return. Once your return request is approved, we will provide you with the return address and relevant instructions. Items cannot be returned after 30 days from the date of delivery.
The following items are NOT eligible for return:
• Consumable tools that have been used, installed, drilled, cut, or worn (such as drill bits, grinding wheels, saw blades, driver bits, etc.).
• Custom-made, personalized, or specially ordered hardware / home improvement products built to customer specifications.
• Products with serial numbers or anti-tamper labels removed, defaced, or damaged.
• Products missing original packaging, accessories, instruction manuals, or with incomplete labels.
Return Shipping — Who Pays?
We will cover the return shipping cost in the following situations:
• The item arrived defective and cannot be repaired by replacing parts.
• We shipped the wrong item, to the wrong address, or fulfilled the wrong order.
• The item malfunctions within the 30-day return window (assuming the customer has correctly assembled and used it according to the instructions).
The customer is responsible for the return shipping cost in the following situations:
• Buyer's remorse ("dissatisfied with performance," "doesn't fit," "doesn't meet expectations," etc.).
• No-reason return / no longer needed.
• Misunderstanding of the product description due to failure to fully read product details / description / specifications.
• Cancellation after the item has been shipped, even if you have not yet received it.
• The customer ordered the wrong item or accidentally ordered too many.
• The customer accidentally provided an incorrect shipping address.
• Large home improvement or heavy tool items returned for personal reasons may incur significant return shipping fees; please carefully verify specifications before ordering.
Return Packaging & Item Condition
All returned items must be properly packaged using appropriate protective materials, as logistics carriers do not accept unwrapped or unpackaged goods. Therefore, if you think you may need to return an item, we strongly recommend that you keep the original packaging for at least 30 days.
Please pack returned items carefully to ensure they are not damaged by impact or compression during transit. We guarantee that every product our customers receive is brand new and genuine; we never sell opened, used, or refurbished items.
Our warehouse quality inspection team will evaluate every returned item. If damage is found due to improper packaging by the customer during shipping, we reserve the right to deduct the corresponding amount from your refund or deny the refund entirely.
Note: For items that arrive damaged or defective, you must provide clear photos or videos within 48 hours of delivery to substantiate the damage or defect. If the customer refuses or fails to provide photo/video evidence of the claimed damage or defect, we will treat this return as "buyer's remorse," and the customer will be responsible for the return shipping cost.
Part Replacement Alternative to Full Return
If a damaged or defective item can be resolved through simple part replacement and remote technical support (such as replacing a switch, carbon brush, handle, battery pack, etc.), we may offer free replacement parts along with installation / repair guidance so that the customer does not need to go through the hassle of shipping back a bulky item. This option is subject to confirmation by our technical team after assessment.
Refund Method & Timeline
Refunds will be issued to the original payment method. Once we receive your returned item and complete the quality inspection, we will process your refund within 5-7 business days. Credit card and PayPal refunds typically take 5-10 business days to appear in your account, depending on the issuing bank or payment platform.
Exchanges & Warranty
We offer a one-year limited warranty. If your item has a manufacturing defect, you are entitled to request repair, replacement of the item, or replacement of any affected component.
Please inspect your order immediately upon receipt. Any claims regarding incorrect, damaged, or defective items discovered upon delivery, or defects discovered later, must be reported to us within 96 hours of discovery.
• All claims must be submitted via email within 96 hours of discovering the defect, accompanied by clear photographic evidence of the damage or defect.
• If you discover any defect not caused by shipping damage, please email support@yourstore.com immediately with photos and a written description of the defect. Please include your name, order number, and delivery postal code in all correspondence. We reserve the right to request additional photos or arrange an on-site inspection of any reported issue, and to provide repair or replacement services in accordance with your statutory rights.
WEEE — Waste Electrical & Electronic Equipment Recycling
For products containing electronic components (such as power tools, electric drills, rechargeable devices, etc.), every EU member state has a legal obligation to minimize the disposal of waste electrical and electronic equipment in landfills.
The overall objective of WEEE regulations is to address the environmental impact of electrical and electronic equipment at the end of its life. Under these regulations, we all share responsibility for contributing to the reuse, recycling, and other forms of recovery of waste electrical and electronic equipment.
Over 75% of discarded electrical appliances end up in landfills, where lead and other toxins cause soil and water contamination, negatively impacting human health and the environment. Electrical and electronic equipment produced after August 13, 2005, should bear the crossed-out wheeled bin symbol on the packaging or product. This symbol is intended to encourage household users to separate waste electrical and electronic equipment from general household waste.
As a distributor, we are committed to reducing the volume of WEEE sent to landfills. We have joined the Distributor Take-back Scheme (DTS), which means we have contributed to a central fund to help improve local recycling centers. For more information, please visit https://www.recycle-more.co.uk/bank-locator
Distributor Certificate: [Please replace with your certificate link]
Return Address: [Please replace with your return warehouse address]