Estimated Delivery Time
Standard orders are typically delivered within 5-10 business days. Large hardware or home improvement items (such as tool cabinets, ladders, bathroom fixture sets, etc.) may require 7-14 business days. Packages will be shipped through our partnered logistics carriers. Simply sit back and relax—we will handle the entire delivery process for you.
How long does shipping take?
Items are usually dispatched from our warehouse within 1-3 business days after order confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
How soon will my order arrive after shipment?
Under normal circumstances:
- Standard small hardware & accessories: delivered within 5-10 business days on average
- Large home improvement & tool items: delivered within 7-14 business days on average
- Remote areas may require an additional 2-3 business days
Multiple Packages
Due to the significant variation in size and weight of hardware and home products, your order may be shipped in multiple packages based on item characteristics. Each package will have an independent tracking number, which you can monitor separately in your account.
Delivery Partners
We collaborate with UPS, FedEx, DHL, and selected local logistics providers to complete parcel delivery. The specific carrier will be automatically assigned based on destination, item dimensions, and warehouse location.
Where can I track my order status?
You can visit your account page and click "My Orders" to view real-time logistics updates.
Once your order is shipped, you will receive an email containing the tracking number so you can monitor your package at any time. Please note that some carriers may require 24-48 hours after pickup to update tracking information.
How do I change my delivery method after placing an order?
As long as your order has not yet entered the picking process, you may request changes to your delivery options. Typically, we begin processing orders within 24-48 hours after placement. If you need to modify any of the following, please contact us within 48 hours of ordering:
- Delivery method (Standard / Express)
- Shipping address
- Recipient name and contact information
What should I do if I haven't received my order by the estimated date?
- Please first verify that your shipping address and contact phone number were entered correctly.
- Please note that estimated delivery dates shown on our website refer to business days only (excluding weekends and public holidays). Some large or custom items may require additional processing time (2-3 business days) before dispatch.
- If tracking shows the package as delivered but you have not received it, please check common scenarios such as parcel lockers, property management offices, or neighbor acceptance.
- If you still have not received your order, please email support@yourstore.com with your order number, and we will investigate and respond within 24 hours.
Business Hours & Dispatch Schedule
Our warehouse operates Monday through Friday, 9:00 AM to 5:00 PM (GMT+8). The warehouse is closed on weekends and public holidays.
After an order is submitted and confirmed, standard processing takes 1-3 business days. Orders placed on weekends or holidays will be processed sequentially on the next business day. Once processing is complete, we will arrange shipment, with standard delivery expected within 5-10 business days.
Holiday Shipping Periods
Due to surging order volumes during year-end and holiday periods (December to January), as well as potential severe weather and other uncontrollable factors, logistics and delivery times may be affected. We recommend placing your orders early to ensure receipt by your desired date. For urgently needed tools or accessories, we suggest avoiding peak holiday periods or selecting expedited shipping services.